top of page

Cancellation Policy

 

We understand that plans can change, and we aim to accommodate your needs while ensuring the smooth running of our soft play centre. Please take a moment to review our cancellation policy:

​

  1. General Cancellations:

    • Cancellations made at least 24 hours before the booking time will receive a full refund.

    • Cancellations made within 24 hours of the scheduled booking time will not be refunded.

  2. Late Arrivals:

    • If you arrive later than your booked time, we will do our best to accommodate you, but we cannot guarantee full playtime. Unfortunately, no refunds will be issued for late arrivals.

  3. No-Shows:

    • If you fail to show up for your booking without prior notice, no refund will be provided.

  4. Party  Bookings:

    • For party bookings, cancellations made at least 14 days before the event will receive a full refund.

    • Cancellations made less than 14 days before the event will incur a full charge.

    • Please note deposits are non refundable.

  5. Changes to Bookings:

    • If you need to change your booking date or time, please contact us at least 24 hours in advance. We will do our best to accommodate the new time, subject to availability.

 

How to Cancel or Reschedule:

 

To cancel or reschedule your booking, please contact us via email bookings@monkeykingdom.uk

For party cancellations please contact us via email parties@monkeykingdom.uk

Please have your booking details handy to ensure a smooth process.

Thank you for your understanding!

© 2024 Monkey Kingdom Essex Ltd  Created by JC Web Design

privacy policy

bottom of page