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Terms and Conditions for Monkey Kingdom Essex Ltd

 

Effective Date: 25/11/2024

 

Welcome to Monkey Kingdom. We are committed to providing a safe, fun, and enjoyable experience for children and their families. By visiting our centre, using our facilities, and participating in activities, you agree to the following terms and conditions. Please read them carefully.

 

1. General Information

Monkey Kingdom Essex Ltd provides a range of soft play activities, entertainment, and related services for children, parents, and guardians. The centre is designed for children aged 3 months to 12 years.

 

2. Booking and Reservations

  • Advance Bookings: We recommend booking in advance to ensure availability, especially during peak times. Bookings can be made online via our website.

  • Walk-ins: Walk-ins are accepted on a first-come, first-served basis. Availability is subject to capacity limits.

  • Group Bookings: For group events, parties, or special occasions, please contact our events team to arrange a booking at parties@monkeykingdom.uk

 

3. Entry and Admission

  • Age Restrictions: Our facilities are primarily for children aged 3 months – 12 years.  Children must be accompanied by an adult at all times.

  • Accompanying Adults: For safety reasons, all children must be supervised by a responsible adult (aged 18 or over) during their visit. Adults are not permitted to use the play equipment unless stated otherwise.

  • Capacity Limits: Our centre operates with maximum capacity limits. If we reach full capacity, we may restrict entry until space becomes available.

 

4. Safety Rules and Supervision

  • Parental/Guardian Responsibility: Parents and guardians must supervise their children at all times. Monkey Kingdom Essex Ltd is not responsible for accidents or injuries that occur due to unsupervised play.

  • Behaviour Guidelines: We ask that all guests follow the behaviour guidelines outlined by our staff. This includes no rough play, no food or drink in the play area, and no inappropriate language or behaviour.

  • Health and Safety: For the safety of all guests, children must not enter the play area if they are feeling unwell or have any contagious illnesses. Please inform staff if your child has any allergies, special needs, or medical conditions that may require extra attention.

  • Clothing and Footwear: Children must wear socks at all times in the play area. Adults and children are required to remove shoes before entering the soft play zone.

  • Play Equipment: Play equipment should be used only for its intended purpose. Please ensure children follow the safety instructions on the equipment and do not engage in risky behaviour.

5

. Liability and Responsibility

  • Injury and Accidents: While we take every precaution to ensure a safe environment, Monkey Kingdom Essex Ltd is not liable for injuries that occur as a result of misuse of the play equipment or failure to adhere to safety rules.

  • Loss or Damage: Monkey Kingdom is not responsible for any lost, stolen, or damaged personal items during your visit. We recommend that guests refrain from bringing valuables into the play areas.

  • Liability Waiver: By entering the premises, you agree to indemnify and hold harmless Monkey Kingdom, its employees, and affiliates from any liability resulting from accidents, injuries, or damages that occur on our premises.

6. Food and Drink

  • Food and Drink Policy: Outside food and drink are not allowed inside the play areas, except for baby food or special dietary items. Food and drink may be consumed in designated areas only.

  • Café Services: Our café offers a variety of snacks, beverages, and meals. Please check our menu for details.

7. Birthday Parties and Special Events

  • Party Bookings: Birthday party bookings must be made in advance. A deposit is required to secure your booking, and the full balance must be paid prior to the event.

  • Party Cancellations: If you need to cancel or reschedule your party, please provide at least 14 days notice. Deposits are non-refundable, but we will work with you to reschedule your event if possible.

  • Party Packages: Specific terms and conditions may apply to party packages, including minimum and maximum guest numbers. Please review the details when booking.

 

8. Photography and Media

  • Photography Policy: We may take photos or videos of the play area, parties, or events for promotional purposes. If you do not wish to be included in any media or photography, please inform our staff.

  • Personal Photography: Guests are welcome to take personal photos of their children, but the use of professional camera equipment is prohibited unless prior permission is granted. Please also be mindful of other children when taking photos, including in backgrounds, especially when / if posting on social media.

9. Data Protection

  • Personal Information: We collect personal information for the purposes of bookings, membership, and communication. All personal data is handled in accordance with our privacy policy and applicable data protection laws.

10. Behavioural Expectations

  • Respect for Others: We ask that all guests treat each other, our staff, and our facilities with respect. Disruptive behaviour, foul language, or aggression will not be tolerated and may result in removal from the premises.

  • Discrimination: Discriminatory behaviour or harassment based on race, gender, religion, or other protected characteristics will not be tolerated.

 

11. Parking Fines

 

1. Introduction These terms and conditions ("Terms") apply to all customers, visitors, and employees of Monkey Kingdom Essex Ltd ("the Company") regarding parking at any of its premises. By using the parking facilities, you agree to comply with these Terms.

2. Parking and Validation

  • Parking spaces are provided for the convenience of customers and visitors while they are at Monkey Kingdom Essex Ltd.

  • Parking validation is required for customers to avoid parking fines. It is the responsibility of the individual parking the vehicle to ensure that their parking session is validated through the appropriate channels (e.g., ticket validation, stamp, or digital verification).

  • The Company assumes no responsibility for parking fines or penalties incurred due to a failure to validate parking.

3. Liability

  • Monkey Kingdom Essex Ltd is not liable for any parking fines, penalties, or enforcement actions resulting from unvalidated parking.

  • It is the sole responsibility of the vehicle owner or driver to ensure that all parking requirements, including validation, are met before leaving the parking facility.

  • In the event that a parking fine or penalty is issued, the vehicle owner or driver is fully responsible for addressing and paying the fine, and Monkey Kingdom Essex Ltd will not be held liable for any associated costs.

4. Exemption

  • These Terms do not apply in cases where the Company has made an error in the validation process or if the parking system malfunctions, as long as such issues are reported promptly and appropriately.

12. Changes to Terms and Conditions

Monkey Kingdom reserves the right to modify or update these terms and conditions at any time. Changes will be communicated on our website and take effect immediately upon posting.

 

12. Contact Us

If you have any questions about these terms and conditions or need assistance, please contact our customer service team at:

  • Email: info@monkeykingdom.uk

  • Address: Monkey Kingdom, Unit G3, Sterling House, Langston Road, Loughton, IG10 3TS

Thank you for choosing Monkey Kingdom. We hope you have a fun and safe experience!

These terms and conditions aim to ensure the safety, enjoyment, and wellbeing of all guests. Thank you for your understanding and cooperation.

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